THANK YOUR FOR SHOPPING WITH US! PLEASE UTILIZE THE TRACK YOUR ORDER PAGE PRIOR TO SUBMITTING A HELP TICKET.
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to many customers across the united states, ensuring that we provide the very highest levels of responsiveness to you at all times.
|Shipping Method||Region||Shipping Time
(Business Days Estimation )
|Flat Rate Shipping||United States, Canada||8 - 15|
|United Kingdom, France, Spain, Germany, Netherlands, Ukraine, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland||10 - 20|
|Brazil, Russia, Italy, Argentina, Chile, Mexico||15 - 35|
|All Other Countries||10 - 25|
|Priority Direct Mail||Israel, Saudi Arabia, United Arab Emirates||3 - 7|
|Australia||5 - 10|
|Canada||8 - 15|
|United States, United Kingdom||7 - 10|
|France, Italy, Spain, Portugal||7 - 12|
|Germany||7 - 15|
|Standard Shipping||Russia, Brazil||10 - 25|
|Latin America (excluding Brazil)||7 - 15|
|All Other Countries||5 - 8|
|Expedited Shipping (DHL/UPS)||Worldwide (excluding Russia and Brazil)||3 - 7|
You can choose your preferred shipping method during the checkout process.
Due to longer customs clearance times, Standard Shipping times have been extended to 15-30 days for Brazil and 10-15 days for all other destinations in Latin America.
Total Delivery Time = Processing Time + Shipping Time
ABOUT PROCESSING TIME
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
Once we receive your payment, we will start to process your order. All items will go through strict Quality Control checks and are well packed before before they are shipped out. So normally the processing time will take around 4 business days. If there is any problems about your order in processing, we will email you.
Note:In orders with more than one item, the processing time will be based on the item with the longest processing time.
Normally package will be delivered to your home directly. If you live in a community that stores packages in lockers or storages, please contact your rent office prior to submitting a help ticket. If your package is not able to be delivered to your rent office or front door, we will have it sent to your local post office.
If you have any issue about shipping and delivery, please fill out the contact form on the Contact Us page. We will reply to you within 24 hours.
HOW TO FOLLOW MY PACKAGE?
We will email you the shipping information after your order is shipped out. You may utilize our Track Your Order page or USPS Tracking website for shipping updates.
There may be delay between scanning events and the website's updates.Once we have shipped the item, the tracking status will take a few days to be updated online by the shipping company. Therefore, please hold on for a few more days and try again later.
- PLEASE FILL OUT ORDER FORM ENTIRELY, IF YOU HAVE NOT SELECTED A PREFERRED CONTACT METHOD YOU WILL NOT RECEIVE ORDER INFORMATION. WE CANNOT RESEND INFORMATION IF YOU CHOOSE TO CHANGE THE CONTACT METHOD AFTER SUBMITTED.
- IF IT HAS BEEN 30 DAYS AND YOU HAVE NOT RECEIVED YOUR PACKAGE PLEASE REACH OUT TO US VIA THE CONTACT FORM ON OUR CONTACT US PAGE!
- SHIPPING FEE IS NON-REFUNDABLE, IF YOU REQUEST A REFUND OR STORE CREDIT FOR YOUR ORDER THE SHIPPING FEE YOU PAID WILL BE DEDUCTED PRIOR TO ISSUING THE REFUND.
- ORDERS PLACED FROM FRIDAY-SUNDAY WILL NOT BEGIN PROCESSING UNTIL MONDAY. (IN THE CASE OF A HOLIDAY, PROCESSING WILL PROCEED THE NEXT NORMAL BUSINESS DAY).